CHILD POLICY

Same rates apply to children as adults.  A portable cot is available for infants at a lower rate and that infant is only charged for the use of the cot rather than as an extra person in a bed.

DEPOSIT POLICY

A one night deposit is required at the time of booking to secure the reservation. Guests will be asked to pay the balance owing upon check-in.

CANCELLATION POLICY

While our cancellation policy is not rigid, our philosophy is that most individuals are reasonable and honest in their intentions.  There are events and circumstances where plans must be abandoned.  Please let us know as soon as possible, given a several day band in the *peak periods, rooms will often be filled by other visitors.  In any event we must have 48 hours notice of any cancellation.

Our policy is somewhat tailored should the booking be for two or three rooms or for an extended visit.  We would ask for 72 hours notice for a cancelled room.  If less than this notice was given and were able to fill the vacancy we would certainly not enforce our right to charge the customary one night penalty within the hospitality business.

To further protect you as our guest, where couples are travelling together we require a different deposit for each party for each party, as the tendency for a cancellation is increased where more than one couple is involved.  Should a cancellation then occur we would then charge each card for one night stay, rather than billing the organiser for all rooms affected.

We trust you understand.

* Peak periods include Easter; Country Music Festival (September-October); Jazz, Food & Wine Festival (November); Willowfest Australian Cricket Club Championships (Dec/Jan); Long Weekends; and Christmas/New Year Breaks.